Booking & Deposit
To confirm your appointment, I require a deposit of 25% of the total service cost, paid at the time of booking.
The remaining balance is due on the day of your appointment / before your appointment begins.
Your appointment is only secured once the deposit has been received. Until then, the time slot may be offered to another client.
We currently accept payment via Beem, Wise, PayID and cash.

why DEPOSIT ?

When you book with me, I set aside that time exclusively for you — which means I turn away other clients who might have wanted the same slot. The deposit isn’t a fee on top of your service; it’s simply non-refundable, because it reflects the time and opportunity I’ve already committed to you. I really appreciate your understanding, and I’ll always do our best to look after you in return.

Cancellations
Deposits are non-refundable if you cancel your appointment, for any reason, once it has been confirmed.
If you no-show without contacting us, the deposit is forfeited and full pre-payment may be required to book any future appointment.
If I need to cancel your appointment — for example, due to illness or an unforeseen closure — you’ll receive a full refund of your deposit, or the option to rebook at no extra cost, whichever you prefer.

Rescheduling
We know plans change. You may reschedule your appointment up to 2 times at no extra charge with early notice.
Reschedule requests must be made at least 24 hours (D-1) before your scheduled appointment time.
A reschedule request made with less than 24 hours’ notice will be treated as a cancellation, and the deposit will be forfeited.
After 2 reschedules, any further change will be treated as a cancellation and a new deposit will be required to book again.

Refunds
The deposit is non-refundable under normal circumstances (see Cancellations above).
A refund of your deposit — or any amount paid — will only be issued if I’m unable to carry out the appointment (e.g. illness, emergency, or an error on my part).
Approved refunds will be returned to you within 1–7 business days. Please allow a little extra time if I’m temporarily hard to reach — as a solo operator I handle every appointment and enquiry myself, so being fully booked or unwell can occasionally slow things down. I’ll always follow up as soon as I’m able.

Getting in Touch
I run solo, so I personally handle every booking, appointment, and enquiry. I do my best to reply quickly, but please bear with me if I’m mid-appointment, fully booked, or unwell — I’ll get back to you as soon as I possibly can.
If you need to cancel, reschedule, or have any questions about this policy, please reach out as early as possible

Beatrice Aora [beatriceaora@protonmail.com] · [0456767384]